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Privacy & Security
A-1Express' "Hold For Pick-Up" service is available upon request. When a recipient wishes to pick up a package, rather than have it delivered, the sender must specify "Hold For Pick-Up" in the Special Instructions section ofonline order notes or when placing an order over the phone. The sender must also enter A-1Express' address as the "destination". If you choose to list the phone number of the recipient, reasonable efforts will be made to contact the recipient (by phone) after the package/shipment arrives at our facility.
Packages/Shipments will be available for pick-up from 9:00 AM to 5:00 PM (EST), Monday through Friday. Packages/Shipments designated as "Hold For Pick-Up" are not available for pick-up on Saturday, Sunday or holidays. NOTE: Freight shipments may be held at A-1Express and picked up by the recipient.
If a A-1Express' "Hold For Pick-Up" package/shipment is not picked up, we will attempt to contact the recipient. After three (3) attempts to notify the recipient/shipper - or five (5) days after the initial notification - the package/shipment will be considered "undeliverable". (See Undeliverable Packages for more details.)
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